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How good are you at giving and receiving compliments?

If someone compliments you on the way you handled a meeting, do you say “Thank you” or is your response more likely to be, “Oh it was nothing really” or “They were very easy on me” or perhaps “I don’t think I was. I could have been better at dealing with X or Y” If […]

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What does the Ebbinghaus forgetting curve have to do with your presentation?

According to the German Psychologist Hermann Ebbinghaus you are likely to forget what you learn within 7 days. After 24 hours he concluded that about two-thirds of anything memorised is forgotten. Not great news if you are trying to memorise your presentation. However, there are some things you can do to help yourself retain information.

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How to create a great pitch so other’s take action.

The past few months we’ve been working with a number of clients who want their teams to create and deliver talks and presentations; specifically, as part of social media videos and campaigns. We’ve also been contacted by a number of business owners struggling to move back to face-to-face networking and deliver great pitches. They’ve become

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How to get your customers recommending you at virtually no extra cost.

We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are

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Why getting into the room you are due to present in, before everyone else, is important

When you’re presenting, there are lots of good reasons to get into the room before everyone else arrives. You can get a feel for the room; check the acoustics and generally make sure there are no surprises. If you are using a mic you can plan for how/if/when you need to be miked up and

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