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How to make your customer’s day without spending money.

One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or

Why it isn’t their job to understand?

I overheard part of a conversation in a shop last week, between a customer and member of staff. The customer was irritated that the price he was charged was higher

How not to give feedback and what to do instead

If you had some negative feedback to impart to a colleague, we were told to dress it up with something pleasant. So, you would find a couple of positive elements

Five ways to ruin your presentation and what to do instead!

As regular readers will know, I attend a lot of networking events, at which business owners and representatives can take the opportunity to give a short presentation. The topic usually

How comfortable are you in a TV studio?

Some years back I was invited to be a guest on Business Connections Live The UK’s leading online business television channel. And I won’t lie … I was nervous! Over the

Do you think you should say sorry?

If you’ve made a mistake? If your behaviour has been deemed to be inappropriate … even if you think it’s unfair? If the company has made a mistake … and

Are you guilty of not listening properly?

Have you been at a networking event or meeting and found that you haven’t really heard what’s being said? It wasn’t the level of noise in the room but truth

Advice from my Mother

When my mother died recently, my family were overwhelmed by the wonderful messages we received and naturally spent a lot of time reminiscing. Mum was born in 1934, so part

How to make the most of your exhibition stand

A few weeks ago, I got a call about 6:30 in the evening from a friend and ex colleague. “Sally … I’m at an exhibition and we’re not making enough
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