Hospitality & Tourism Training
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What you want
It’s not enough for customer or client service to be good… it needs to be excellent.
Whether you’re communicating by phone, over the internet or face to face, we provide customer service training to help you build rapport, avert misunderstandings or misinterpretations and leave your clients with a great opinion of your business and the way it handles all kinds of issues.
What we offer
We have particular expertise providing customer service training to tour guides. visitor experience, front of house and retail staff within the tourist and hospitality industry.
We also have a comprehensive range of workshops and supporting courses to specifically help you and your team develop the enhanced communication and listening skills which come with growing confidence in your own ability to handle even the most disgruntled of guests.
How it works
We can create a bespoke workshop, or series of workshops and coaching sessions to support your team and business. Simply tell us what you need and we’ll put it together for you.
For the tourist industry we can design a variety of workshops for guides, which are adaptable to scripted delivery, on-the-spot, off-the-cuff exhibit information, or a combination of both.
Our workshops combine customer service skills with the ability to impart information in a way that suits your business or attraction.
Featured Articles
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What Our Customers Say
DL, Leading tourist attraction
Customer service & engagement training
Focussed, specific, dynamic, maintained energy, enabling, + hugely enjoyable.
PM, River and Rowing Museum
Engagement & customer service workshop
Interesting and well structured course that fully covered all aspects of customer service.
DM, River and Rowing Museum
Engagement & tour guiding workshop
An excellent introduction to gaining in confidence to talk in front of groups of people.
CR, Horniman Museum and Gardens
Customer service training
Carefully thought out training that valued participants (not patronising). By people, for people who are looking after/dealing with/hosting other people.
RW, Waddesdon Manor
Tour guide training day
Each element of tour guiding was comprehensively explored and examples given. Fabulous preparation for tour guiding.
KE, Chozen Noodle
Team Development Workshop
It helped me to pause and think a little bit differently about how I react to situations.