Latest Articles
How you can always look like you know what you are saying!
Have you noticed the difference in the way that other’s answer an easy or a hard question? Watch the next time there is a Q&A or you are at a
How loud and rude is your inner voice?
Is it so loud that it keeps you awake at night? Is it hurtful? I know my internal voice says things to me that I wouldn’t dream of saying to
The three big mistakes made with PowerPoint … and how to avoid them.
Have you sat through a lousy presentation recently? When the speaker literally read his slides out loud to you? I’m old enough to remember when we didn’t have PowerPoint and
Where have all the polite people gone?
Do you think that the concept of being polite is disappearing? I do! A woman barging past on the street, a man shouting at others for banging into him as
Two tales of customer service
I was in London a couple of weeks ago for several meetings so I stopped in a nearby coffee shop before each one. I expected to get a bit of
What’s the most annoying thing you can do when presenting?
Well to my mind, it’s to overrun. Time is our most precious commodity. You can’t make or earn more and once it has gone it can’t be replaced. Which means
Do I shake hands or kiss them?
This is possibly one of the most frequently asked questions at our successful communication workshop. That and “how do I stop someone I don’t know kissing me in greeting”! Here
Are tube travellers ruder than most?
I was listening to a radio interview recently and the interviewee was asked about the tube system in London and said something along the lines of “I don’t want to
How to be confident at any time
According to the Cambridge English Dictionary: Confidence is “the quality of being certain of your abilities” and “having trust in people.” The only time anyone approaches me about being more