As regular readers will know, I attend a lot of networking events, at which business owners and representatives can take the opportunity to give a short presentation. The topic usually relates to an overview of their business, the market they work in or some top tips for the audience to take away. As the speaker, […]
Five ways to ruin your presentation and what to do instead! Read More »
Some years back I was invited to be a guest on Business Connections Live The UK’s leading online business television channel. And I won’t lie … I was nervous! Over the past few months, a couple of our clients have been presenting in studio for programmes to be aired in- house and for TV channels with
How comfortable are you in a TV studio? Read More »
Have you ever been to an event where the person you’re speaking to keeps looking over your shoulder? We call that “networker’s neck” and it’s the curse of networking meetings throughout the land! It can be caused by disinterest, distraction or just plain rudeness. And you know if someone has it because as they’re speaking
Do you suffer from Networker’s neck? Read More »
Podcasts have fast become the newsletter of our day and having your own or being a guest on someone else’s is a great addition to your marketing mix. However, there is something uniquely uncomfortable about speaking on radio or recording in a studio. I think it’s the fact that the microphone is right in front
How to make the most of a podcast invitation. Read More »
Over the years I’ve presented using most styles of microphone. On stage I’ve coped with a handheld heavyweight, a clip-on lapel mic and a headset that sat over my hair like a hairband. I’ve also spoken into a mic on radio, internet TV, on Zoom calls and most recently to record my audio book*. And
How to comfortably work with a microphone. Read More »
One of the major complaints I hear about Zoom meetings is that they can be quite confrontational. A bit like constantly attending a panel interview where you are eyeballing, and being eyeballed, by everyone in the room (including yourself)! However, the benefits of Zoom include things such as being able to see everyone at the
Where should you speak from in a meeting? Read More »
As some of you may know, a good portion of our client base are tourist attractions and at the time of writing, they have been shut for the best part of a year and many of their staff have been furloughed, I’m thrilled that with the opening of the Road Map in England, it looks
Complaints will go up this summer. Will you make things worse? Read More »
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide
Are you their next difficult customer? Read More »
Have you noticed the difference in the way that other’s answer an easy or a hard question? Watch the next time there is a Q&A or you are at a meeting (or even if you are chatting to your family). When it is an easy question (or one the speaker knows the answer to) they
How you can always look like you know what you are saying! Read More »
I was in London a couple of weeks ago for several meetings so I stopped in a nearby coffee shop before each one. I expected to get a bit of work done but what I got was a quick lesson on how two businesses can deliver the same service and yet leave the customer with
Two tales of customer service Read More »
