If someone compliments you on the way you handled a meeting, do you say “Thank you” or is your response more likely to be, “Oh it was nothing really” or “They were very easy on me” or perhaps “I don’t think I was. I could have been better at dealing with X or Y” If […]
How good are you at giving and receiving compliments? Read More »
One of the major complaints I hear about Zoom meetings is that they can be quite confrontational. A bit like constantly attending a panel interview where you are eyeballing, and being eyeballed, by everyone in the room (including yourself)! However, the benefits of Zoom include things such as being able to see everyone at the
Where should you speak from in a meeting? Read More »
As some of you may know, a good portion of our client base are tourist attractions and at the time of writing, they have been shut for the best part of a year and many of their staff have been furloughed, I’m thrilled that with the opening of the Road Map in England, it looks
Complaints will go up this summer. Will you make things worse? Read More »
And what do they mean? What behaviours do they see to make them say that and what’s the difference? I’d describe being assertive as the ability to state your case or point of view in a way that means you are heard while still being in a position to hear what the other person has
Do others call you aggressive, unassertive or assertive? Read More »
Over lunch last week, my client and I spent much of the meal talking about how he wasn’t looking forward to having to let go of a number of his staff over the next few months. We agreed that he was lucky to have got so far in his career and not had to go
Are you about to deliver bad news to someone? Read More »
Do you think that the concept of being polite is disappearing? I do! A woman barging past on the street, a man shouting at others for banging into him as he leaves his arm hanging over the armrest on a train, the colleague who doesn’t apologise for keeping you waiting for 20 minutes and of
Where have all the polite people gone? Read More »
At a recent workshop I was approached by a delegate, who was both young and newly promoted, saying that she found it hard to tell her team what to do. She explained that she was now managing her friends and cohort, some of whom had applied for the job she had been given. This lady
Becoming the boss of your mates. Read More »
In this video I give you some tips for networking that have helped me walk up to complete strangers and start a conversation. Don’t enjoy networking? Have a look at our Networking Made Simple programme Your shortcut to: Create a networking strategy for you and your business Walk into a room without showing your nerves
How do I start a conversation when networking. Read More »
