Retail Sales Training

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A shop in a tourist attraction is very different to that on the high street or shopping centre in that your visitors are often keen to buy something but don’t necessarily know what and the visit is part of the whole experience.
Get it wrong here and your visitors can leave feeling that the entire day was ruined. We concentrate on areas such as those below but with the emphasis on getting your customer service right first and then your sales will simply follow.
  • Welcome & engagement.
  • The approach.
  • Starting conversations.
  • Preparing open and leading questions.
  • Listening skills.
  • Establishing need and offering product.
  • How to make sure you don’t “un-sell” your sale
Typically, these workshops include theatre and characterisation to help portray the behaviours you want (or don’t want) to see and to enhance the opportunities for your team to practice their new found skills. Because of this we can make them site specific and totally relevant to your team and their needs.

What previous attendees have said:

Explained things that we didn’t realise we’re doing and made me think about them.

Found it useful, picked up some beneficial tips that I can use on the shop floor.

Great experience helps make the job easier.

I learn how to approach customers better and got to try it out.

It helped me gain more confidence and a range of tips to increase customer satisfaction

Interesting and interactive with lots of opportunity to use the information learned.

Engaging, entertaining way of learning how to improve selling techniques.

Makes you feel more ready to work and confident.

The information was relevant and easy to understand.

To see if our approach could make a difference to your retail team then give us a call for a chat.

What Our Customers Say

DL, Leading tourist attraction

Customer service & engagement training

Focussed, specific, dynamic, maintained energy, enabling, + hugely enjoyable.

PM, River and Rowing Museum

Engagement & customer service workshop

Interesting and well structured course that fully covered all aspects of customer service.

DM, River and Rowing Museum

Engagement & tour guiding workshop

An excellent introduction to gaining in confidence to talk in front of groups of people.

CR, Horniman Museum and Gardens

Customer service training

Carefully thought out training that valued participants (not patronising). By people, for people who are looking after/dealing with/hosting other people.

RW, Waddesdon Manor

Tour guide training day

Each element of tour guiding was comprehensively explored and examples given. Fabulous preparation for tour guiding.

KE, Chozen Noodle

Team Development Workshop

It helped me to pause and think a little bit differently about how I react to situations.

It is much more important that you hear what our customers say about us.

See Case Studies